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Shipping Damage:
All of our products are thoroughly inspected before
boxed and shipped. We do strongly encourage an immediate
inspection of your purchase upon receiving as shipping
companies do have - time line restrictions -
usually 12-24 hrs. for damage claims. If on the rare
occasion you receive and their is any product damaged…
not to worry. Just call our toll free number AND we will
have picked up and replacements on the way.
Returns:
Send all Return Inquiries to:
Zucal's Forest Products
140 West Second Street Suite 300
Emporium, PA 15834
Exchanges:
Exchanges can be made. After receiving any products in
return, the new product will be shipped promptly along
with a credited balance if one is eligible. If a
balance is due for an exchange, the product will not be
shipped until full payment is received.
Tracking Information: Tracking Information will
be provided via email after purchase is made.
Receiving Furniture:
After receiving furniture, it should be thoroughly
inspected for damages before assembly. Any questions or
concerns must be reported within 24 hours of delivery
with our customer assistance.
Remote Delivery Surcharge: You may incur a
remote delivery surcharge if your ship-to address falls
outside of the geographical area normally served by our
carriers. Call us for details.
When Your Delivery Arrives: When your order
arrives, be prepared to open the cartons and inspect
your furniture. Any damage must be noted on the freight
bill at the time of delivery. NOTE: It is your
responsibility to note on your signed delivery copy any
damage or defects with your furniture at the time of
delivery. Zucal's Forest Products is not liable for
shipping damages. You must file with the freight carrier
at time of delivery. You may also call us for
assistance.
In the Event of Damage or Defects: In the event
of damage or a defect in an item, the shipping company
may be able to correct a minor problem on the spot. If
not, the shipper will return the item to the nearest
distribution center to professionally correct the
problem. If damage is not noted at time of delivery you
may face significant delays and additional expense to
correct the damage. By inspecting your order and
noting any damage at the time of delivery the problem
will be corrected at no additional expense to you. You
must have the delivery driver sign off on damage if you
except delivery.
Cancellations and Return Policy: Any order must
be cancelled within 24 hours of purchase. Any orders
will already be shipped after then. Returns are
accepted and a full refund will be provided less the
return shipping.
Return Fees: Not charged if customer replaces
with another product of equal value.
Cancellation of Furniture Order After Received:
Furniture cancelled after being received must be
returned within 10 days and a refund will be awarded.
Shipping Damages: What should I do if my product
arrives damaged due to shipping? Should any problems
arise from your product order from damage due to
shipping or missing parts or pieces occur, we are going
to correct the situation. Please email us and explain
the situation. Make sure you leave some contact
information so we can get a hold of you. As soon as we
here what part is missing or damaged we'll have the
replacement part shipped out as quickly as possible.
No orders are shipped "on approval". Any errors in
pricing or mistakes in arithmetic on your order are
subject to correction. You are responsible for checking
your order confirmation for accuracy. We are not
responsible for order errors of any kind if you fail to
notify us with specific order errors within 72 hours of
receipt of your order confirmation. Please be sure all
the items needed for a complete and successful delivery
are listed on your confirmation.
Cancellation of an order: Must be received within
24 hours of purchase.
Programming Disclaimer: Merchandise prices and
specifications are subject to change without notice.
Typographic, photographic, and/or descriptive errors are
subject to correction.
Programming errors may affect terms and conditions of
sale. We will make adjustments as deemed necessary at
their sole discretion.
All returns must be received within 10 days of customer
receiving product. |
