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Shipping Damage:
All of our products are thoroughly inspected before boxed
and shipped. We do strongly encourage an immediate
inspection of your purchase upon receiving as shipping
companies do have - time line restrictions -
usually 12-24 hrs. for damage claims. If on the rare
occasion you receive and their is any product damaged… not
to worry. Just call our toll free number AND we will have
picked up and replacements on the way.
Returns:
Send all Return Inquiries to:
Zucal's Forest Products
140 West Second Street Suite
300
Emporium, PA 15834
Exchanges:
Exchanges can be made. After receiving any products in
return, the new product will be shipped promptly along
with a credited balance if one is eligible. If a balance
is due for an exchange, the product will not be shipped
until full payment is received.
Tracking Information:
Tracking Information will be provided via email after
purchase is made.
Receiving Furniture:
After receiving furniture, it should be thoroughly
inspected for damages before assembly. Any questions or
concerns must be reported within 24 hours of delivery with
our customer assistance.
Remote Delivery Surcharge:
You may incur a remote delivery surcharge if your ship-to
address falls outside of the geographical area normally
served by our carriers. Call us for details.
When Your Delivery Arrives:
When your order arrives, be prepared to open the cartons
and inspect your furniture. Any damage must be noted on
the freight bill at the time of delivery. NOTE: It is your
responsibility to note on your signed delivery copy any
damage or defects with your furniture at the time of
delivery. Zucal's Forest Products is not liable for
shipping damages. You must file with the freight carrier
at time of delivery. You may also call us for assistance.
In the Event of Damage or Defects:
In the event of damage or a defect in an item, the
shipping company may be able to correct a minor problem on
the spot. If not, the shipper will return the item to the
nearest distribution center to professionally correct the
problem. If damage is not noted at time of delivery you
may face significant delays and additional expense to
correct the damage. By inspecting your order and noting
any damage at the time of delivery the problem will be
corrected at no additional expense to you. You must have
the delivery driver sign off on damage if you except
delivery.
Cancellations and Return Policy:
Any order must be cancelled within 24 hours of purchase.
Any orders will already be shipped after then. Returns
are accepted and a full refund will be provided less the
return shipping.
Return Fees:
Not charged if customer replaces with another product of
equal value.
Cancellation of Furniture Order After Received:
Furniture cancelled after being received must be returned
within 10 days and a refund will be awarded.
Shipping Damages:
What should I do if my product arrives damaged due to
shipping? Should any problems arise from your product
order from damage due to shipping or missing parts or
pieces occur, we are going to correct the situation.
Please email us and explain the situation. Make sure you
leave some contact information so we can get a hold of
you. As soon as we here what part is missing or damaged
we'll have the replacement part shipped out as quickly as
possible.
No orders are shipped "on approval". Any errors in pricing
or mistakes in arithmetic on your order are subject to
correction. You are responsible for checking your order
confirmation for accuracy. We are not responsible for
order errors of any kind if you fail to notify us with
specific order errors within 72 hours of receipt of your
order confirmation. Please be sure all the items needed
for a complete and successful delivery are listed on your
confirmation.
Cancellation of an order: Must be received within
24 hours of purchase.
Programming Disclaimer:
Merchandise prices and specifications are subject to
change without notice.
Typographic, photographic, and/or descriptive errors are
subject to correction.
Programming errors may affect terms and conditions of
sale. We will make adjustments as deemed necessary at
their sole discretion.
All returns must be received within 10 days of customer
receiving product.
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